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Indian Wells, California Resorts to make list: Hyatt Grand Champions Resort, Villas, and Spa, Miramonte Resort & Spa and Renaissance Esmeralda Resort and Spa
LOS ANGELES, CA — (Marketwire) — 10/13/09 — Sixty-six Southern California hotels and 32 restaurants have earned the 2010 AAA Four Diamond Award, the Automobile Club of Southern California announced today. Six locations appear for the first time on the 2010 list, including the SLS Hotel and the Montage in Beverly Hills; two in Rancho Mirage; one in Pismo Beach and one in San Diego County.
The coveted rating plaque featuring a design of four raised simulated diamonds and the AAA Four Diamond Award logo are presented to hotel and restaurant general managers and executive chefs to recognize the award-winning properties, which rank among the top 3.4 percent of more than 2,600 Southern California hotels, motels, and restaurants inspected by the Auto Club, the nation’s largest AAA affiliate.
“North America’s AAA Diamond Rating System is a long-time trusted method of rating lodgings and dining establishments, especially during what has been a difficult economic year for the hospitality industry and also for travelers,” said the Auto Club’s Approved Accommodations Supervisor Patricia Marenco. “Southern California’s hotels and restaurants that earn the AAA Four Diamond award maintain a very high standard of service in their hotels and restaurants in order to continue pleasing their guests.”
AAA’s Diamond rating program is the only hotel and restaurant review system in the nation that uses specially trained full-time field representatives. As part of AAA’s national network, the Auto Club’s own staff reviews establishments in Southern California without prior notification using objective and detailed rating procedures.
Lodging inspections include at least one unannounced inspection each year. Inspectors review and rate exterior, grounds and public areas, room décor, ambiance and amenities, guest room, bathrooms, housekeeping and maintenance, management and staff and guest services. Once the inspection process is complete, properties that meet all requirements receive a rating of one to five Diamonds.
AAA approves and rates more than 31,000 lodgings and 27,000 restaurants each year throughout the U.S., Canada, Mexico and the Caribbean. A wide range of property listings are included in regional TourBook® guides, with a yearly distribution of nearly 20 million, and on AAA.com, where many travel planning and information services — including the well-known TripTik® Travel Planner, TourBook® listings and Diamond Ratings — are now available to non-members as well. The AAA Four Diamond rating is exclusive in that less than 4% of all AAA approved properties achieve this rating.
The 2010 AAA Five Diamond Award lodging and restaurant recipients will be announced in November.